Privacy Policy

Introduction

y9bet ("we", "us", "our") operates the online casino and sports betting platform accessible at y9bet.bio. This Privacy Policy describes how y9bet collects, processes, stores, shares and protects personal information provided by users of the y9bet platform ("you", "your"). This Privacy Policy applies to all players who access y9bet from Bangladesh and forms part of y9bet's Terms & Conditions by reference.

By registering a y9bet account, making a deposit, placing a bet or otherwise using the y9bet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use y9bet.

Information We Collect

y9bet collects personal information that is necessary to provide a safe, compliant and high-quality betting and casino experience to players in Bangladesh. The categories of personal data y9bet collects and the purposes for each are set out below.

y9bet collects this data directly from you when you register, make transactions or contact support, automatically through your use of the platform, and from third-party identity verification and payment processing partners where required for compliance.

How We Use Your Information

y9bet uses the personal data it collects solely for the following purposes. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.

• Account creation and management: to register and maintain your y9bet account, verify your identity and age (21+), and process KYC documentation as required.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate financial records for your account.
• Platform operation and improvement: to deliver y9bet's casino games, sports betting markets and other services; to monitor platform performance; and to identify and resolve technical issues.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, underage gambling, and other prohibited conduct as described in y9bet's Terms & Conditions.
• Customer support: to respond to your enquiries submitted via live chat or email; to process complaints; and to provide you with assistance regarding your y9bet account and transactions.
• Responsible gaming: to monitor betting and gaming activity for indicators of problem gambling; to apply and enforce any deposit limits, session limits or self-exclusion settings you have activated on your account.

y9bet may also use aggregated, anonymised data — from which no individual player can be identified — for internal analytics, product development and reporting purposes. Anonymised data is not subject to this Privacy Policy.

Legal Basis for Processing

y9bet processes your personal data on the following legal grounds. Where more than one ground applies to a particular processing activity, the primary ground is listed first.

• Contractual necessity: processing required to perform the contract between you and y9bet, including account registration, transaction processing and delivery of betting and gaming services.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and financial record-keeping duties.
• Legitimate interests: processing carried out for y9bet's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring and internal analytics, where those interests are not overridden by your data protection rights.
• Consent: for certain processing activities such as sending you promotional communications about y9bet bonuses and offers, where your explicit prior consent has been obtained and may be withdrawn at any time.

Sharing Your Information

y9bet does not sell your personal data to any third party. y9bet may share your personal data with the following categories of recipients only to the extent strictly necessary for the purposes described in this Privacy Policy.

• Payment service providers: bKash, Nagad, Rocket, Upay and other approved payment processors receive the financial data necessary to process your deposit and withdrawal transactions securely. These providers are subject to their own privacy policies and data protection obligations.
• Identity verification providers: third-party KYC and age verification service providers receive the identity documents and personal data necessary to verify your identity and confirm that you meet y9bet's 21+ age requirement.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and other licensed game providers receive the technical data necessary to operate their games within the y9bet platform. These providers operate under strict data processing agreements with y9bet.
• Regulatory and law enforcement authorities: y9bet may disclose personal data to relevant authorities where required by applicable law, court order or regulatory requirement, including for the purposes of anti-money laundering compliance and fraud investigation.

Payment Data and Financial Transactions

y9bet collects financial data to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods. When you make a deposit or withdrawal on y9bet, the relevant transaction details — including the payment method account reference, transaction amount in Bangladeshi Taka (BDT) and timestamp — are recorded in your account transaction history.

y9bet retains financial transaction records for a minimum period required by applicable law and its operational compliance requirements. Full payment method account numbers are not stored by y9bet beyond what is necessary for transaction verification — only a partial reference is retained. y9bet uses secure, encrypted channels for all financial data transmission.

Cookies and Tracking Technologies

y9bet uses cookies and similar tracking technologies on y9bet.bio to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. The following categories of cookies are used on y9bet.

• Essential cookies: strictly necessary for the operation of y9bet, including maintaining your authenticated login session, remembering items in your account settings, and enabling secure transaction processing. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: used to collect aggregated, anonymised information about how players navigate and use y9bet. This data helps y9bet improve the platform experience, identify popular games and features, and resolve usability issues.
• Preference cookies: used to remember your language settings, display preferences and other personalisation choices so that your y9bet session reflects your selections each time you visit.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain y9bet features from functioning correctly. y9bet does not use cookies to serve third-party advertising or to track your activity outside of the y9bet platform.

Data Retention

y9bet retains your personal data for as long as your y9bet account remains active and for such additional period as is required by applicable law or necessary for y9bet's legitimate business purposes, including resolution of disputes, enforcement of agreements, fraud prevention and compliance with financial record-keeping obligations.

Upon account closure at your request, y9bet will delete or anonymise your personal data within a reasonable period, except where retention is required by law. Financial transaction records and KYC documentation are typically retained for a minimum of five years following account closure to meet anti-money laundering and compliance obligations. Once the applicable retention period expires, your data will be securely deleted or irreversibly anonymised.

Your Data Rights

As a y9bet player, you have the following rights in relation to the personal data y9bet holds about you. To exercise any of these rights, contact y9bet's support team via live chat or at [email protected]. y9bet will respond to all data rights requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data y9bet holds about you and information about how it is being processed.
• Right to rectification: if any personal data y9bet holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: in certain circumstances you may request that y9bet delete your personal data. This right is subject to y9bet's legal obligations to retain certain data, as described in the Data Retention section above.
• Right to restriction: you may request that y9bet restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to withdraw consent: where y9bet processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time by contacting y9bet support or updating your account communication preferences.

y9bet may need to verify your identity before processing a data rights request. y9bet will not charge a fee for reasonable data rights requests but reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

Security Measures

y9bet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data transmitted between your device and y9bet's servers, access controls limiting internal staff access to personal data on a need-to-know basis, secure server infrastructure with regular security reviews, and automatic session timeout to protect your account when inactive.

While y9bet takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. y9bet cannot guarantee absolute security of data transmitted to or from the platform. In the event of a data security incident that affects your personal data, y9bet will notify affected players in accordance with applicable requirements.

Protection of Minors

y9bet is strictly an adults-only platform for players aged 21 and above. y9bet does not knowingly collect or process personal data belonging to individuals under the age of 21. If y9bet identifies or is notified that personal data belonging to a person under the age of 21 has been collected, y9bet will promptly delete that data and close the associated account. If you believe that a minor has registered a y9bet account, please notify y9bet immediately via live chat or at [email protected].

Changes to This Privacy Policy

y9bet reserves the right to update or amend this Privacy Policy at any time. When changes are made, the updated Privacy Policy will be published on y9bet.bio with a revised effective date. y9bet will endeavour to notify registered players of material changes via the email address registered on their account. However, y9bet's primary obligation is to publish the updated Privacy Policy on the website.

Continued use of y9bet following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. It is your responsibility to review this Privacy Policy periodically. The effective date at the top of this page indicates when this version of the Privacy Policy was last updated.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which y9bet handles your personal data, our support team is available 24 hours a day, 7 days a week via live chat on y9bet.bio or by email.